Privacy Policy

This privacy notice provides information about the data which we use for security purposes and our commitment to using the personal data we collect in a respectful fashion. This privacy notice applies solely to the information collected by this website. This privacy notice is designed to inform you about how your personal information is collected and how secure it is.

This is used:

  • 1. To manage our relationship with users.
  • 2. Protect data
  • 3. Improve security products.

What we collect?

We will collect the following information such as Name, Job, title, contact information, email address. Other information which are relevant to customer surveys and offers. What all we collect are:

a) Personal Information : Our Technician will ask you when we need information that personally identifies your personal information or allows us to contact you. During registration user is required to give user contact information (such as First and Last name, E-mail address, Postal address, Personal identifier etc.).This includes renewal notifications, special offers, and surveys to improve our services. .

b) Payment Information: If user registers to use the Service provided by PCS helpdesk, we do not collect credit card information over the phone. The payment information is to be entered only by the user. PCS helpdesk may use a third party to process and verify credit cards for billing purposes. We may transfer or disclose this payment information to a third party only to the extent necessary in order to complete the payment processing. All credit or debit card numbers are input into secure (SSL) servers and these numbers are not accessible by us.

c) System Information: PCS Helpdesk may also ask for the information related to your computer. This may include information about the date of purchase of your computer, type of computer, identification number of your computer, make and model of your computer ,any computer hardware, software or peripherals attached to it, condition of the computer, system and registry data about software installations and hardware configurations, and error tracking files. This information is required to provide personalized technical support to you.

Remote Access: - While requesting support you may request for the problem to be resolved by taking control of your system. An Expert remotely over the Internet, take your system on remote, so that the Expert can diagnose the problems..

What we do with the information we gather from the user?

We require the information to understand the customer needs and provide them better services . We also require this for our Internal record keeping and to improve our products and services.
We may periodically send promotional emails about our products, services, offers or other information .
We ensure what the information has been provided to us has been secured, in order to prevent electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies?

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once the user agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.
. We use traffic log cookies to identify which pages are being used. This helps us to analyze data about webpage traffic and improve our website.

Disclaimer

PCS is an independent technical support provider for third party products, brands and services. We provide services through our trained specialists who are certified by leading technologies like Microsoft, ITIL, CSM etc. The trademarks, brandnames, other company names and logos are only used for furnishing information, hereby, disclaims any association, affiliation direct or indirect in any form of any such brand, logo, products or service.