Last updated: 18 September 2026

1. Overview

This Refund & Cancellation Policy applies to services provided by Perceptive Consulting Solutions Ltd (“we”, “us”, “our”), company number 07964886, VAT number GB 188 1474 74, registered office 6 York Way, Northampton, NN5 6UX, United Kingdom. It forms part of our Terms & Conditions.

2. Invoicing and your responsibility to check invoices

2.1 We invoice for our services in accordance with the agreed proposal or order.

2.2 It is the Client’s responsibility to review each invoice carefully upon receipt and to check that the services, quantities and amounts charged are correct.

2.3 Any query, correction or dispute regarding an invoice must be raised with us in writing at admin@perceptive-solutions.com before the invoice due date, giving reasonable detail of the matter in dispute.

3. Acceptance of invoices and refunds

3.1 If no dispute is raised in writing before the due date, and the invoice is paid, the invoice and the services to which it relates are deemed to have been accepted as correct and satisfactory.

3.2 Accordingly, once an invoice has been paid and its due date has passed without a dispute having been raised, the payment is non-refundable, save where a refund is required by law or is expressly agreed by us in writing.

4. Disputed invoices

Where a dispute is raised in writing before the due date, we will review it promptly and in good faith and work with the Client to resolve it. Any undisputed portion of an invoice remains payable by its due date.

5. Cancellation of services

5.1 Ongoing or recurring services may be cancelled by either party on 30 days’ written notice, unless the applicable proposal states otherwise.

5.2 On cancellation, the Client remains liable for all services performed, and for costs and third-party commitments incurred, up to the effective date of cancellation. Deposits and amounts relating to work already performed are non-refundable.

6. Your statutory rights

Nothing in this Policy affects any rights you may have that cannot be excluded or limited under applicable law.

7. Contact

To raise a query or dispute, or to request cancellation, contact us at admin@perceptive-solutions.com or write to Perceptive Consulting Solutions Ltd, 6 York Way, Northampton, NN5 6UX, United Kingdom.